Work With Us

Miracle Foundation is an international nonprofit that helps orphans and foster children find a safe, stable, and permanent family. Whether in an orphanage or the Foster Care System, our vision is a family for every child in our lifetime. For the past 23 years, Miracle Foundation has been dedicated to improving the lives of children. In 2022 alone, we supported more than 170,000 children—and this is just the beginning. Today, we are a world leader in ending the need for orphanages and ensuring children grow up in safe, stable families. To achieve this, we are actively uniting children with families, partnering with frontline workers, preventing children from entering the system whenever possible, and stabilizing placements for children until they find a forever family. Founded in 2000, Miracle Foundation has consistently received the highest ratings from Charity Navigator and other watchdog organizations that assess charities’ effectiveness and financial transparency.

Miracle Foundation is an international nonprofit for children headquartered in Austin, Texas, with offices in New York City and New Delhi. Interested in joining our team? Send your resume to info@miraclefoundation.org

Product Manager

Reports to Head of Product
Location: Austin, TX
Department: Product
Classification: Full Time, Exempt

Summary:

As a Product Manager for Miracle Foundation, you will play a key role in shaping the roadmap
of our enterprise SaaS application, ThriveWell. You’ll work closely with cross-functional and
global teams to develop innovative solutions that meet the needs of our partners and their
clients. This role requires a blend of strategic thinking and hands-on execution to deliver
high-quality features and enhancements.

Essential Functions Include:

• Product Strategy: Develop a deep understanding of customer needs as well as market
  and sector trends to contribute to the product vision and strategy. Help ensure alignment
  of organization goals and customer needs.
• Feature Definition: Define and prioritize product features and enhancements based on
  customer feedback, market research, organizational objectives, and impact metrics.
• User Stories & Requirements: Write clear and actionable user stories, requirements,
  and acceptance criteria to guide the development process.
• Data-Driven Decisions: Utilize analytics and feedback to measure product performance
  and drive improvements.
• Partner Engagement: Engage with key partners and their clients to gather feedback,
  validate ideas, support product adoption, and ensure product alignment with their needs.
• Engineering Collaboration: Act as the voice of the customer within the development
  team, ensuring product features are built in alignment with customer expectations.
• Cross-functional collaboration: Work closely with UX design, engineering, marketing,
  and programs teams to ensure successful product development and launch.

Education and Experience

Qualifications:

• Has a passion for improving the lives of marginalized children and families; a desire to
  work for a cause-focused non-profit.
• Excellent communication and collaboration skills with the ability to influence and
  generate enthusiasm among stakeholders at all levels.
• Customer-centric mindset, with a focus on delivering value through innovative solutions.
• Strong analytical and problem-solving skills and the ability to translate business goals into actionable product plans.
• Ability to prioritize and manage a complex product backlog and balance competing demands.
• Experience working with engineering teams to deliver high-quality products on time.
• Familiarity with product management tools (e.g., JIRA, Trello, Confluence, etc.).
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred:

• 5+ years experience as a Product Manager or Product Owner, with a track record of successfully launching and managing products from ideation to delivery.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Experience building and launching SaaS enterprise software (web and native mobile)
• Technical background or understanding of the technical architecture related to SaaS
  products.
• Familiarity with data-driven decision-making and analytics tools (e.g., Google Analytics, Mixpanel).
• Certification in Agile or Scrum (e.g., Certified Scrum Product Owner, Agile Certified Practitioner)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to read fine print, view computer screens, and communicate with others to exchange information
• Occasional travel may be required

Apply

Submit your resume, a brief cover letter, and a sample of past work (user stories or requirements examples if available) to katie@miraclefoundation.org. Applications will be reviewed by 01/20/2025, so early applications are encouraged.

Data Analyst

Reports to Head of Product
Location: Austin, TX
Department: Product
Classification: Contract (6 months)

Summary:

Miracle Foundation is seeking a Data Analyst to support ThriveWell, our app-based platform aimed at promoting well-being. The ideal candidate will have a strong background in data analysis and an understanding of nonprofit monitoring and evaluation (M&E) metrics. This position focuses on analyzing user data, tracking program performance, and generating insights to optimize ThriveWell while incorporating M&E frameworks to measure impact and align with organizational goals. The candidate will play a key role in ensuring data-driven decision-making within ThriveWell and integrating nonprofit evaluation best practices where appropriate.

Essential Functions Include

Data Analysis & Reporting:

• Analyze user data, app interactions, and program outcomes to generate insights that drive product improvements and operational efficiencies within ThriveWell.
• Design, develop, and maintain dashboards, reports, and visualizations to monitor key metrics such as user engagement, retention, and program impact.
• Collaborate with product and program teams to identify and track key data points that align with ThriveWell’s strategic goals, ensuring they reflect both product success and nonprofit outcomes.
• Conduct deep-dive analysis on user behavior to identify trends, patterns, and opportunities for feature enhancements.

Product & Operational Insights:

• Work closely with the product team to help define and track performance indicators for ThriveWell’s features and overall effectiveness.
• Support the development and execution of A/B tests and experiments to evaluate user response and optimize features.
• Provide insights on user feedback and feature usage to inform product development and improvements.

Integrating Nonprofit M&E Metrics:

• Work with the programs team to understand key nonprofit M&E frameworks and help integrate these into ThriveWell’s product analytics.
• Support the development of relevant evaluation metrics that align with nonprofit standards (e.g., outcomes, impact, efficiency, and effectiveness) to assess ThriveWell’s programmatic success.
• Ensure data reporting captures not only user metrics but also impact metrics, supporting the Foundation’s mission of tracking social good.

Data Quality & Management:

• Ensure the integrity, consistency, and accuracy of data collected through ThriveWell, identifying areas for improvement in data collection and reporting processes.
• Conduct regular data audits to maintain the highest standards of data quality and provide recommendations for enhancing data collection methods.

Collaboration & Support:

• Work closely with product, marketing, and program teams to deliver data-driven insights and help ensure that decisions align with both ThriveWell’s business goals and nonprofit program objectives.
• Communicate data findings clearly to both technical and non-technical stakeholders, providing actionable insights to guide product and program development.

Continuous Learning & Optimization:

• Stay current with nonprofit M&E best practices and product analytics trends, incorporating new tools and methods to improve ThriveWell’s impact measurement and product optimization efforts.
• Proactively identify opportunities to refine product offerings and improve operational processes based on data insights.

Education and Experience

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Social Sciences, or a related field.
• Proven experience (2-3 years) in data analysis, with a focus on product analytics, user engagement, and business performance.
• Strong proficiency in SQL, and data analysis tools such as Excel, Google Sheets, Python, and R.
  Experience with data visualization platforms (e.g., QuickSight, Tableau, Power BI, Google Data Studio).
• Familiarity with mobile app analytics tools (e.g., Firebase, Mixpanel, or Amplitude).
• Understanding of nonprofit M&E metrics, frameworks, or a strong desire to learn how to incorporate these concepts into product analysis.
• Ability to synthesize data to track both programmatic and product-related outcomes and impact.
• Strong problem-solving skills and a passion for using data to inform decision-making.

Preferred Skills:

• Experience with A/B testing, user segmentation, and cohort analysis.
• Knowledge of UX/UI principles and how data analysis can inform user-centered design.
• Experience working in the nonprofit sector, particularly in social impact, health, or education.

Apply

Please send your resume, cover letter, and samples of previous data analysis work (reports, dashboards, etc.) to donna@miraclefoundation.org. Miracle Foundation is an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply.

Non-Disclosure Agreement (NDA) and Non-Compete Clause

All employees are required to sign a Non-Disclosure Agreement (NDA) upon acceptance of a position. This agreement ensures that any proprietary, confidential, or sensitive information obtained during their employment remains protected and is not shared outside the organization without prior authorization.

Child Safeguarding Policy

Any employee, consultant, contractor, or supplier undertaking an activity on behalf of Miracle Foundation must sign and comply with the Miracle Foundation’s Child Safeguarding Policy, which is a statement of Miracle Foundation’s commitment to preventing abuse and protecting children with whom it comes into contact. This extends not only to children with whom Miracle Foundation and its partners work directly but also
includes children for whom staff are responsible. Miracle Foundation believes that the situation of children must be improved through the promotion of their rights, which is supported and demonstrated by all staff members. Miracle Foundation’s Code of Conduct sets the standards to which all staff members must adhere.